Returns Policy

Returns Policy

Pitney Bowes is happy to consider claims if notified within seven (7) days of delivery of the product purchased from the Pitney Bowes Web Store (“Return Period”).

We may, at our sole discretion, provide a credit where goods have been lost in transit, wrongly delivered, incorrect goods have been delivered as a result of our error, damaged by us in transit or short supply of order.

Generally, we will not arrange collection of goods in circumstances other than those listed above. All returns must be authorised by us and you should obtain a collection reference. The goods must be in original manufacturers packaging, protected by an outer box and in a re-saleable condition.


Faulty Goods

We may, at our sole discretion, provide an exchange of the goods where the goods are faulty. Goods shall be deemed to be ‘faulty’ if they do not materially conform to the documentation that accompanies the goods during the Return Period. To avoid doubt, this provision is in addition to any express warranties (if any) that are stated in any such documentation.

The return delivery of the faulty goods is the responsibility of the customer, and any return shipping costs shall be borne by the customer.

The following procedure applies to all consumable products being returned due to:

  • Customers upgrading metering equipment where the ink/labels are within one (1) month from the date of purchase (Return Period); or
  • Customers upgrading equipment where the ink/labels are outside the Return Period but written approval has been given for the ink /labels to be returned by the Pitney Bowes Supplies Manager.

Where a customer is upgrading and the consumables fall within the Return Period or approval has been granted for return from the Pitney Bowes Supplies Manager, the following process occurs:

  • A Return Authorisation request is raised by the customer and this is attached to the goods being returned; and
  • Sales Order Processing notifies Pitney Bowes Direct that the goods have been credited and the Pitney Bowes Supply Team arranges for new applicable ink /labels to be sent out to the customer at the same value as the credit.