Pitney Bowes is happy to consider claims if notified within seven (7) days of delivery of the product purchased from the Pitney Bowes Web Store (“Return Period”).
We may, at our sole discretion, provide a credit where goods have been lost in transit, wrongly delivered, incorrect goods have been delivered as a result of our error, damaged by us in transit or short supply of order.
Generally, we will not arrange collection of goods in circumstances other than those listed above. All returns must be authorised by us and you should obtain a collection reference. The goods must be in original manufacturers packaging, protected by an outer box and in a re-saleable condition.
We may, at our sole discretion, provide an exchange of the goods where the goods are faulty. Goods shall be deemed to be ‘faulty’ if they do not materially conform to the documentation that accompanies the goods during the Return Period. To avoid doubt, this provision is in addition to any express warranties (if any) that are stated in any such documentation.
The return delivery of the faulty goods is the responsibility of the customer, and any return shipping costs shall be borne by the customer.
The following procedure applies to all consumable products being returned due to:
Where a customer is upgrading and the consumables fall within the Return Period or approval has been granted for return from the Pitney Bowes Supplies Manager, the following process occurs: